saeepret.com does deliver outside India.
saeepret.com dispatches all parcels using a courier chosen according to your order or the type of products sold on saeepret.com to offer you a fast and reliable delivery service.
With this service, your parcel is delivered within 2 – 7 working days of being dispatched.
You can track your delivery via the My Account / My orders page.
For Delivery in India:
1. INR 100 (Rupees one hundred only) is charged for every single transaction made under Cash on Delivery option.
2. INR 100 (Rupees one hundred only) is charged for every single transaction in case of any pre-paid order(s) provided that the relevant order is less than or equal to INR 750 (Rupees seven hundred and fifty only). The aggregate value of the Products pertaining to a single order, after reducing discount(s)/store credit(s) or any other such amount, shall be considered for levy of delivery charge in this case.
3. No delivery charge is levied by saeepret.com in case of any pre-paid order(s) above the value of INR 750 (Rupees seven hundred and fifty only).
4. The applicable delivery charge shall be payable at the time of delivery of the Product(s) in case of COD orders. For prepaid orders, the applicable delivery charge shall be payable at the time of placing the order. In the event of part shipment pertaining to any order, the delivery charge, in case of COD orders, shall be payable at the time of the delivery of the first Product pertaining to the relevant order.
5. It is hereby clarified that in case part shipment is done for any order to which shipping charges apply and the remaining part of the applicable order is cancelled either by the member or the Company owing to any reason whatsoever, the member shall not be eligible for the refund of the shipping charge either wholly or partly.
6. The delivery charge as envisaged hereinabove is applicable effectively from 01 May, 2013.
It takes between 2-3 weeks to deliver your order from the date you make a purchase on our site.
saeepret.com delivery timelines differ from dresses to dresses as we customize the dress to send you only what our members have ordered at the end of each event. Therefore it takes 2 to 3 weeks after the end of each sale to receive their orders.
Then we prepare your order and ship it to you via our courier. It usually takes us 2-3 days to prepare your package for shipping. From the time your order is dispatched from our Order Processing Center, it takes 2 – 7 working days to reach you.
Your Express order will be shipped within 24hrs from the purchase. Depending upon your location you will receive your order within 2-7 business days. In case of a prepaid order placed between Monday to Friday, your order will be processed and shipped within 24hrs and all orders placed on Saturday or Sunday will be shipped on the following Monday or the next working day.
In case, you have placed a Cash-on-Delivery order between Monday to Friday, your order will be processed and shipped within 24hrs after we verify your order and all orders placed on Saturday or Sunday will be shipped on the following Monday or the next working day after verification.
In the My Account / My orders section, you can view:
» the dispatch date of your parcel (available once your parcel has left our Order Processing Center)
» the date your order is delivered
» To keep you updated on the status of your order we will send you a note to let you know your when your order has shipped.
We’ll make sure you know what's happening with a special update email. We work hard with our team to make sure delays don't happen, but with so many orders and specification in the dress in our portfolio we sometimes encounter unforeseen issues)
Can I choose my delivery date?
We are unable to make changes to your expected delivery date. Once we receive the stock in our Order Processing Center, the items are sorted and put into parcels for dispatch to our members. During this preparation phase, we are unable to intervene to dispatch your parcel before or after the others.
Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you a quality service, saeepret.com promises to do its best to find the causes and resolve the problem in a timely manner.
» What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically.
You can then follow your parcel’s progress by going to the My Account / My orders / Delivery tracking section. We update your parcels AWB number on this section.
If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order.
» What happens if I am not available to receive my parcel?
Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to your parcel for 3 days awaiting further instructions from the recipient before returning your parcel to saeepret.com.
Once the parcel has been sent back to us, you must wait until it arrives in our Order Processing Center. At this time you will automatically receive an email asking you if you would like us to resend your parcel .We will hold the parcel for you at our Order Processing Center for a week from the time we send you an email. If we do not hear from you in this timeframe we will need to cancel your order.
Please note the shipment cost for resending the parcel will be borne by the customer.
Also please note, since cash on delivery( COD) is a special service where we ship your order without any prepayment, we may be forced to discontinue the option of COD in your account should you fail to accept your COD parcel when it is delivered to you.
» What should I do if I receive a damaged parcel?
If when you receive your parcel you notice that it is damaged you should refuse to accept it.
All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center, complete with security tape that should be visible and intact.
If you refuse your parcel, please let us know via an email to firstname.lastname@example.org
» What should I do if a damaged parcel has been left for me?
If your parcel was left for you in your post-box, or if your neighbour/ reception/ anyone on your behalf has accepted it, and it is damaged, the parcel is considered as “Accepted”.
If on opening your parcel you notice that items are damaged or missing, please inform us via an email on email@example.com 24 hours of receipt of your order.
» I have only received part of my order
Please be aware that your order may be dispatched in separate parcels and on different dates. In case we do so, we will keep you informed via an email
» I have received a defective item or my order is incorrect
If you notice that the items you’ve received are faulty or if your parcel does not contain the items you ordered, please contact us within 24 hours of receiving the parcel.
saeepret.com accepts the following payment methods for your orders:
While completing your order, simply select the card type of your choice.
You will then be directed to the secure payment platform.
You will then need to fill in your bank details. Once the payment has been accepted, we recommend that you keep a copy of the transaction summary.
Please be aware that saeepret.com will not keep any of your details on file.
For payment by cards
If your payment is accepted and your order confirmed, you will automatically be sent an email confirmation.
Your bank card details are encrypted on your computer and then sent over a secure server for authorisation where your details are verified with your bank to avoid fraud.
Once your payment has been accepted, your details are not kept on file - this is why we ask you for your card details each time you order on saeepret.com.
Should you suspect that your card has been used fraudulently, we recommend that you contact your card issuer immediately.
Is it possible to be debited once the order has been dispatched or pay on delivery?
Yes for the convenience for our customers we also offer Cash On Delivery as an alternate mode of payment.
(Please note: This facility is only valid for Indian shipping address.)
Despite our best efforts and the quality of our payment platform, technological errors may occur when you try to make a payment. Please try again later. Otherwise you can also get in touch with us by writing to us at firstname.lastname@example.org
Our Member Relations team will get back to you as soon as possible.
What happens if my bank refuses payment?
It is possible that your bank may not authorise your payment immediately.
It is also possible that our banking partners do not immediately send us payment authorisation, even if your bank account contains sufficient funds.
In these cases your order is automatically cancelled. If this happens we recommend that you contact your bank to ask how they manage online payments. Depending on their response, you can then try to order again.